As a lifestyle-support company centered on “baby care solutions,” we make proposals matched to the life stages of our customers.
Resolving Consumer Issues
Feedback from customers is a valuable asset for our company. Since the 1970s, Pigeon has operated a Customer Service Center to obtain customer feedback for reflection in its business. In December 2016, we established a complaint response management system that conforms to ISO 10002 international standards (guidelines for quality management, customer satisfaction, and handling complaints in an organization). Seeking to further improve customer satisfaction, the Company issued its Consumer-Oriented Declaration in July 2018.
Pigeon Group Companies with ISO 9001 Certification
| Company/facility | Location |
|---|---|
| Pigeon Corporation | Tokyo, Japan |
| Pigeon Manufacturing Hyogo Corporation | Hyogo Prefecture, Japan |
| Pigeon Manufacturing Ibaraki Corporation | Ibaraki Prefecture, Japan |
| Pigeon Home Products Corporation | Shizuoka Prefecture, Japan |
| Thai Pigeon Co., Ltd. | Thailand |
| Pigeon Industries (Thailand) Co.,Ltd. | Thailand |
| Pigeon (SHANGHAI) Co.,Ltd. | China |
| Pigeon Manufacturing (Shanghai) Co., Ltd. | China |
| Pigeon Industries (Changzhou) Co.,Ltd. | China |
| Pigeon India Pvt.Ltd. | India |
| Pigeon Singapore Pte.Ltd. | Singapore |
| PT Pigeon Indonesia | Indonesia |
| Lansinoh Laboratories Medical Devices Design Industry and Commerce .Ltd. Co. | Turkey |
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